Frequently asked questions

What is Freeze Drying?

Freeze-drying is a gentle preservation method that freezes the product and removes moisture under vacuum. This locks in nutrients, flavor, and texture without heat or chemical preservatives.

Diagram showing a process to make hydrating heart-shaped treats using broth, freezing, and a freeze dryer, with benefits like long shelf life without preservatives and retaining nutrients.

Freeze-Drying Process

  • By removing water at low temperatures, freeze-drying prevents nutrient loss and flavor degradation that occur with traditional heat drying. The result is a lightweight treat with nearly the same nutrition and aroma as fresh ingredients.

  • Freeze-drying allows us to create treats that:
    • Retain more vitamins, minerals, and amino acids
    • Have a crisp, crunchy texture pets love
    • Require no refrigeration or artificial preservatives.

  • Our small-batch cycles typically run 24–48 hours, depending on batch size and ingredient moisture. Each batch follows strict time and temperature controls to ensure quality and safety

  • No, they’re different processes! Dehydrating uses heat to remove moisture, which can sometimes lower the nutritional content of the ingredients. Freeze-drying, on the other hand, gently removes moisture by freezing and then drying under low pressure. This method keeps the nutrients, flavor, and texture intact, making it a superior option for preserving food quality.

Product Information

  • Happy Morsels focuses on natural, minimally processed, and nutrient-rich treats. We use a freeze-drying process that locks in nutrients without preservatives or refrigeration, and we emphasize single-ingredient, ethically-sourced options. This ensures your pet gets a healthy, high-quality snack that supports their wellbeing.

  • While we prioritize aroma and taste, our treats have a mild, natural smell compared to overly processed alternatives. This is because we focus on using natural ingredients without artificial enhancers or additives. Rest assured, pets are still enticed by the natural flavors and textures.

  • We believe in using local, high-quality ingredients. Our meats and other ingredients are sourced from trusted suppliers who meet our strict standards for sustainability, quality, and ethical practices. By choosing local sources, we can trace the origins of our ingredients, ensuring they’re as fresh and nutrient-dense as possible.

  • Absolutely! We carefully select single-ingredient, hypoallergenic proteins and avoid common allergens. Our treats are perfect for pets with sensitivities, as they are natural and free from fillers, grains, and additives.

  • We take quality seriously. All our treats are produced in small batches to maintain strict standards. We use natural antibacterial solutions during production to manage bacterial risks without compromising nutrition or flavor. Rigorous testing is done to ensure the highest standards of safety and consistency.

Bone Broth Base

  • Bone broth is a natural source of collagen, glycosaminoglycans (GAGs), and minerals. It supports joint health, gut integrity, skin and coat quality, and immune function.

  • No. We use only whole-food ingredients and rely on freeze-drying for preservation. That means zero fillers, artificial colors, or chemical preservatives.

  • Functional foods deliver targeted health benefits beyond basic nutrition. Our bone-broth-based treats supply bioactive compounds—like collagen peptides and antioxidants—that actively support your pet’s well-being.

    • Joint support: Collagen and GAGs help maintain cartilage and mobility

    • Digestive health: Natural gelatin soothes the gut lining

    • Skin & coat: Essential amino acids promote a shiny, healthy coat

    • Immune boost: Nutrient-dense broth supports overall resilience

  •  Yes—we’ve collaborated with veterinarians and pet nutritionists to formulate and test our recipes, ensuring they meet rigorous standards for safety and efficacy.

Sales and Distribution

  • Keep them in a cool, dry place in an airtight container. Stored properly, they’ll stay fresh for up to 12 months.

  • Serve freeze-dried treats right from the bag as a crunchy snack. To rehydrate, simply add warm water, let sit for 1–2 minutes, then serve as a savory broth or meal topper

  • Start by offering a small piece as a reward or treat to see how your pet reacts. Since our treats are made from single ingredients, they are easy on your pet’s digestive system. You can gradually increase the amount based on your pet’s enjoyment and needs.

VET CLUB

  • The Vet Club is our exclusive veterinarian partner program, designed for vet clinics—whether general practice, specialty, mobile, or emergency. It provides clinic-ready sample kits and tools to integrate Happy Morsels treats into your patient care routines

  • Simply fill out the sign-up form on our Vet Club page with your contact and clinic details. Once submitted, we’ll send you a complimentary Starter Kit at no cost.

  • Your kit includes:

    • Happy Morsels sample packs

    • A counter display card

    • Product brochure & reorder guide

    • Optional social media co-marketing assets

  • Yes! These are freeze-dried bone broth treats made with real, human-grade ingredients—no fillers or preservatives—creating a natural, functional nutrition boost that both vets and pets love.

  • Email our dedicated vet team at vet@happymorsels.com for wholesale inquiries, special pricing, and bulk ordering

  • Yes—your Starter Kit includes social media co-marketing assets, and our team can support you with display materials to help promote Happy Morsels in your clinic.

  • For any questions about the Vet Club or your orders, reach out via vet@happymorsels.com or visit our “Contact Us” page.